Chapter 1 Review

47

■

Media Center

■

multiprocessor support

■

Stock Keeping Unit (SKU)

■

Tablet PC

■

Windows Product Activation (WPA)

■

Windows Vista Display Driver Model (WDDM)

Case Scenarios

In the following case scenarios, you will apply what you have learned about different editions

of Windows Vista and how to troubleshoot problems with hardware device drivers. You can

find answers to these questions in the “Answers” section at the end of this book.

Case Scenario 1: Recommending Windows Vista Editions

You work as a senior technician at the local computer superstore. The sales department has

asked you to help them with a Windows Vista promotion where they can match customer

needs with specific editions of the Windows Vista client operating system.

1. Which edition of Windows Vista should be recommended to users in a home environ-

ment who do not have a high performance graphics card, do not require multimedia

functionality, and only want to run multiple Office 2007 applications while surfing the

Internet?

2. Which edition of Windows Vista should be included on Tablet PC computers aimed at

home users who do not need to connect their computers to an Active Directory domain?

3. Which edition of Windows Vista should be included on mobile computers that will be

used by executives who want to connect to both their home and business networks

while retaining Media Center functionality?

Case Scenario 2: Diagnosing and Troubleshooting Device Driver

Problems

You work as a senior technician for a large computer superstore. You have three computers

that you suspect are having problems with hardware device drivers. The problems are as

follows:

1. The owner of computer one purchased a printer a year ago, prior to upgrading to Win-

dows Vista. Since upgrading to Windows Vista six months ago, the user has been unable

to print. What step should you first try to resolve this problem?

2. The owner of computer two has installed the latest version of a vendor’s graphics

adapter driver. Since performing this installation, the computer has begun to freeze